Nurture and maintain relationships are at the heart of sales, Amy BrooksNational Sales Director, chase autoWe pride ourselves on building relationships with our clients, customers and teams by staying true to ourselves.
Focus on relationship building ultimately lead to resultssaid Brooks. auto finance news in a recent interview.
“Human relationships are important in business And we stand by our clients in good times and bad, adapting to their needs and delivering value as a company. Listening to the needs of my sales team and clients is my top priority, but working with internal partners to drive results motivates me every day. Positions are temporary and ranks and titles are limited, but the way you treat people will always be remembered. ”
Mr. Brooks joined Chase in 2002 as Dealer Relationship Manager after starting his career in sales at a dealership. chrysler capital Joined the company in 1995 as a sales representative.
Chase Auto’s total average portfolio is $80.3 billion in the first quarteraccording to JP Morgan ChaseFirst Quarter Earnings Supplement.
“After college, I entered the automotive industry as a floor plan auditor, then through collections, underwriting, and finally in sales. This is my passion,” Brooks said.
She credits her career success in part to the influence of her parents, who instilled in her strong work ethic values from an early age..
AFNMoreWe spoke with Brooks about her career, her approach to leadership, and her thoughts on trends in the auto finance industry. Below is an edited version of the conversation.
Auto Finance News: Please describe your company’s goals in 10 words or less.
Amy Brooks: Find solutions for your dealer and make a difference in your customers’ lives.
AFN: What do you think are the most undervalued lending trends?
AB: The rise of online and digital lending platforms. Online lending platforms often offer competitive interest rates, flexible terms, and streamlined application processes. Despite their convenience and benefits, online lending platforms are still relatively undervalued in the auto finance industry. Many borrowers may be unaware of or hesitant about these platforms. However, as technology continues to advance and more borrowers adopt digital solutions, online lending will continue to be a stakeholder.
AFN: What’s your favorite piece of leadership advice you’ve ever received?
AB: Be yourself, lead by example. Being a leader means setting a positive example for your team and embodying the values, behaviors and work ethic expected of your team. Demonstrating integrity, accountability, and dedication can inspire and motivate your team to follow suit. Actions speak louder than words, and treating others the way you want them to treat you is key to being a successful leader.
AFN: Who has had the biggest impact on your career?
AB: Several people have played an important role in my career. From an early age I must say to my parents, especially my father. He puts 110% into everything he does. He ran the company early in his career and grew it big. He has proven that his hard work pays off. He taught me to “immerse yourself in the game.” Nothing is given, you have to work hard if you want it.
During my career at Chase, I have developed strong relationships with sponsors and mentors. They guided my career and pushed me when needed. These relationships are extremely valuable in a person’s career and have had the greatest impact. Leading and challenging myself allowed me to grow as a leader.
AFN: What surprises employees when they find out about you?
AB: I’m a mostly open and transparent person, but one thing that surprises them is that I grew up on a farm with pigs and cows. At a young age, my parents taught my brother and I the importance of a strong work ethic. I live by the motto “work hard, play hard”.
I put in 110% every day and when I leave the office I focus on my family, my friends and my health. You have to find balance in your life, recognize what it is like, and work to achieve it.
Auto Finance Summit, the premier industry event for auto financing and leasing, will be held October 29-31 at Bellagio Las Vegas. 2023 event details and registrationhere.
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