Gilmour recorded the above video and sent it to Tesla’s service advisor, who claims that several technicians listened to the video, but declared that “the brakes sounded fine in Performance Model 3”. Gilmour didn’t buy it and pushed to make a reservation right away, but was told to tow the car if he was worried.
She was right to worry. By December 23, the noise was so bad that I visited an independent local Tesla store. There, a technician removed the wheel and found that the brake pads on the inside of the left rear were gone. In a video shot by the technician, he states that cars are likely to need new rotors and brake calipers as well as pads. According to Gilmour, the Tesla Service Center invited her for the first time after watching this video.
At the time of service, Gilmour says Tesla had no lender to offer her (one was given, even though it was tagged as expired) and supplied to her instead. did Uber Credits to use. Her car was in the store on a holiday weekend, so parts were ordered and she didn’t have the opportunity to check in until December 27, when she was told that her car was ready on the 31st. .. That day, the ETA for her car was pushed back on January 7. That day she was told that the parts weren’t available yet, and as a result her car was postponed to January 14.
At this point, Gilmour asked about buying back his car, and Tesla’s service manager offered to cover the payment. She accepted the offer, but requested Tesla to refund the $ 100 inspection at an independent store. Tesla then postponed the car’s completion further, but this time in just five days, until January 19.
https://www.thedrive.com/news/43876/tesla-model-3-owner-discovers-car-was-delivered-missing-a-brake-pad The owner of the Tesla Model 3 discovered that the car was delivered without the brake pads